1.Acceptance of terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User", "Customer", or "Service Professional", as applicable) and Coolvolt Solutions Private Limited, a company incorporated under the Companies Act, 2013, having its registered office at C/O Fakrujama khan, Vill - Dewaitha, Dewaitha, Ghazipur, Zamania,Uttar Pradesh, India, 232326 ("Coolvolt", "Company", "we", "us", or "our").
By accessing, registering on, or using the Coolvolt platform whether through the website at www.Coolvoltsolutions.com, our mobile application, or any other interface (collectively, the "Platform") you confirm that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and all applicable policies published on the Platform.
If you do not agree to these Terms, you must immediately cease using the Platform. Continued use of the Platform constitutes your ongoing acceptance of these Terms as updated from time to time.
These Terms are enforceable as a valid electronic contract under the Information Technology Act, 2000 and the Indian Contract Act, 1872. Electronic acceptance through a clickwrap mechanism (clicking "I Agree", checking a box, or completing registration) constitutes valid and binding consent.

2.Definitions

In these Terms, unless the context otherwise requires:

"Platform" means the website, mobile application, and all other digital interfaces operated by Coolvolt Solutions Private Limited.
"User" means any person who accesses or uses the Platform, including Customers and Service Professionals.
"Customer" means a User who registers on the Platform to discover and book services.
"Service Professional" means an individual or entity registered on the Platform to offer and deliver services to Customers.
"Services" means the home services, electrical services, solar installation, maintenance services, or any other services listed and offered through the Platform by Service Professionals.
"Booking" means a confirmed request made by a customer for a specific Service from a Service Professional through the Platform.
"Coolvolt Content" means all content created, owned, or licensed by Coolvolt, including but not limited to trademarks, logos, software, text, images, and data.
"User Content" means any content uploaded, posted, or transmitted by a User on the Platform, including reviews, photographs, feedback, and communications.
"Personal Data" has the meaning assigned to it under the Digital Personal Data Protection Act, 2023
"Applicable Law" means all laws, regulations, rules, orders, and guidelines applicable in India, including but not limited to the Information Technology Act, 2000 Consumer Protection Act, 2019, Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023.

3.Nature of the platform — marketplace intermediary

Coolvolt operates as a technology-enabled marketplace platform. The Company facilitates the discovery, booking, and payment for services provided by independent Service Professionals. Coolvolt is not itself a service provider and does not employ Service Professionals in that capacity. The contract for the provision of services is between the Customer and the Service Professional directly.
Coolvolt acts as an intermediary as defined under Section 2(1)(w) of the Information Technology Act, 2000. The Company does not initiate transmissions, does not select the recipients of information, and does not select or modify the information transmitted between Users.
Accordingly, Coolvolt is entitled to claim safe harbour protection under Section 79 of the Information Technology Act, 2000, subject to compliance with applicable due diligence obligations and the Intermediary Guidelines issued by the Central Government.
Coolvolt does not endorse any Service Professional, their qualifications, or the quality of services they provide. The Company makes no warranty as to the fitness or suitability of any Service Professional for any particular task.
The contract for the provision of services is between the Customer and the Service Professional directly. Coolvolt's role is limited to providing the Platform infrastructure, payment processing facilitation, and associated support services.

4.Registration and account

4.1Eligibility

You must be at least eighteen (18) years of age and legally competent to enter into a binding contract under the Indian Contract Act, 1872, to register on and use the Platform.
If you are registering on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms.
Coolvolt reserves the right to refuse registration or terminate accounts of persons who are found to be incompetent to contract under applicable law.

4.2Account Creation and Security

You agree to provide accurate, current, and complete information during registration and to update such information as necessary to keep it accurate and complete.
You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
You must immediately notify Coolvolt of any unauthorized use of your account or any breach of security by contacting info@coolvoltsolutions.com .
Coolvolt shall not be liable for any loss or damage arising from your failure to comply with account security obligations.

5.Services listing, discovery, and booking

5.1Mandatory Disclosures Consumer Protection (E-Commerce) Rules, 2020

In compliance with the Consumer Protection (E-Commerce) Rules, 2020, the following mandatory disclosures are maintained on the Platform for all listed services:

Identity, address, and contact information of registered Service Professionals.
Service description, scope, applicable rates, and any applicable taxes,
Country of origin or base of the Service Professional where relevant.
Applicable warranties, guarantees, and service quality commitments.
Return, refund, cancellation, and exchange policies.

5.2Search and Ranking Algorithm Disclosure

The parameters used for ranking Service Professionals in search results on the Platform include: ratings and reviews, booking history, response time, geographic proximity, service category match, and promotional arrangements, if any.
Where a listing is sponsored or promoted, it shall be clearly identified as a "Sponsored Listing" or "Promoted Result.
Coolvolt does not grant differential treatment to any Service Professional of the same category unless expressly disclosed.

5.3Booking Confirmation and Service Execution

A Booking is confirmed only upon generation of a booking confirmation reference number sent to the Customer's registered email address or mobile number.
Service Professionals are bound by the service description and pricing at the time of confirmed Booking.
Customers are required to provide accurate service location details and to ensure access to the premises at the scheduled time.

6.Payments

6.1Payment Mechanism

Coolvolt facilitates payment collection from Customers on behalf of Service Professionals through third-party payment gateway partners. Details of the payment provider applicable to your transaction are disclosed at the time of checkout.
Payments may be made through credit cards, debit cards, UPI, net banking, wallets, or such other methods as are made available on the Platform from time to time.
All transactions are processed in Indian Rupees (INR). Applicable goods and services tax (GST) will be charged as per Applicable Law.

6.2Refunds and Cancellations

The refund and cancellation policy applicable to each service category is published on the Platform and forms part of these Terms.
Refunds, where applicable, will be credited to the original payment method within seven (7) to fourteen (14) business days, subject to the payment gateway's processing timelines.
Coolvolt reserves the right to withhold refunds pending investigation of fraud, misuse, or policy violation.

6.3Recurring Payments

Where a subscription or recurring service plan is availed, you authorize Coolvolt to charge the applicable fee on the recurring schedule disclosed at the time of subscription.
You may cancel recurring payment mandates by following the cancellation process described in your account settings. Cancellation will take effect for the next billing cycle.

7.Service professional onboarding and obligations

7.1Prior Written Contract

Every Service Professional is required to execute a separate Service Professional Agreement with Coolvolt prior to listing services on the Platform.
By listing services on the Platform, a Service Professional represents and warrants that they hold all requisite licenses, certifications, and authorizations required under Applicable Law to provide the services listed.

7.2Seller/Professional Undertakings

Service Professionals undertake that all service descriptions, images, pricing, and specifications published on the Platform are accurate, current, and not misleading.
Service Professionals agree to fulfil all confirmed Bookings within the agreed timeframe and to the standards described in the service listing.
Service Professionals shall not engage in any discriminatory, deceptive, or unfair trade practices as defined under the Consumer Protection Act, 2019.

8.User obligations and prohibited conduct

8.1General User Obligations

All Users agree to use the Platform only for lawful purposes and in accordance with these Terms and Applicable Law.
Users are solely responsible for all User Content they upload, publish, transmit, or share on the Platform.

8.2Prohibited Content and Conduct

Users are strictly prohibited from:

Uploading, publishing, transmitting, or sharing any content that is unlawful, harmful, defamatory, obscene, pornographic, harassing, infringing on third-party intellectual property rights, misleading, or that violates any Applicable Law.
Impersonating any person or entity, or misrepresenting your affiliation with any person or entity.
Uploading or transmitting any virus, malware, spyware, or other harmful or disruptive code.
Using the Platform in any manner that could harm minors.
Engaging in any conduct that threatens national security, public order, or is otherwise contrary to public policy.
Attempting to gain unauthorized access to any part of the Platform, its systems, or the accounts of other Users.
Circumventing or bypassing the Platform to directly engage or pay Service Professionals outside the Platform for services first discovered through the Platform.
Engaging in any fraudulent transaction or misuse of payment mechanisms.

8.3Intellectual Property

Users shall not reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit Coolvolt Content without prior written authorization from Coolvolt.
Users shall not infringe upon the intellectual property rights of third parties through their use of the Platform.

9.Coolvolt's rights as platform operator

9.1Content Removal and Takedown

Coolvolt has the right, but not the general obligation, to proactively monitor all User Content on the Platform.
Upon gaining actual knowledge of unlawful content, or upon receiving a lawful order from a court or government authority, Coolvolt shall act expeditiously to remove, restrict, or disable access to such content.
Coolvolt maintains a clear notice-and-takedown mechanism. Any person may report unlawful content to the Grievance Officer identified in Clause 13 of these Terms.

9.2Account Suspension and Termination

Coolvolt reserves the right to suspend, restrict, or permanently terminate any User account, without prior notice, where there is:
- A serious or repeat violation of these Terms.
- Conduct that exposes Coolvolt or other Users to legal liability.
- Fraudulent, abusive, or harmful activity.
- A direction from a competent court or government authority.
On termination, the User's right to access the Platform ceases immediately. Pending Bookings may be fulfilled or cancelled at Coolvolt's discretion.

9.3Cooperation with Lawful Investigations

Coolvolt may preserve User records, account data, transaction history, and communications for such periods as required by Applicable Law or as directed by a competent authority.
Coolvolt may share such data with authorized law enforcement agencies or government bodies upon receipt of a lawful order or requisition, without any obligation to notify the User of such disclosure unless required by law.

10.Data protection and privacy

10.1Data Fiduciary Obligations - DPDP Act, 2023

Coolvolt acts as a Data Fiduciary as contemplated under the Digital Personal Data Protection Act, 2023.
A separate, clear Notice is provided to Users at the point of collection of Personal Data, prior to or at the time of obtaining consent, setting out:
- The categories of Personal Data being collected.
- The specific purposes for which Personal Data is processed.
- How Users may exercise their rights under the DPDP Act.
- How Users may make a complaint or grievance to the Data Protection Board.
Consent obtained from Users is free, specific, informed, unconditional, and unambiguous, expressed through a clear affirmative action.
Broad or bundled consent clauses (such as "by using this Platform you consent to all data processing") are not the sole basis of processing under these Terms. Separate consent is obtained for each distinct processing purpose where consent is the legal basis.

10.2User Rights under DPDP Act, 2023

Users are entitled to the following rights, which may be exercised by contacting the Grievance Officer:

Right to access information about what Personal Data is processed and the processing activities.
Right to know the identities of other Data Fiduciaries or Data Processors with whom data has been shared.
Right to withdraw consent where processing is based on consent, with withdrawal being as easy as giving consent.
Right to grievance redressal and complaint to the Data Protection Board.

10.3Privacy Policy

The full details of data collection, processing, storage, retention, and sharing practices are set out in Coolvolt's Privacy Policy, which is incorporated into these Terms by reference and is available at coolvoltsolutions.com/privacy-policy.

11.Intellectual property rights

All rights, title, and interest in the Platform, Coolvolt Content, trademarks, service marks, logos, trade names, and proprietary technology remain exclusively with Coolvolt Solutions Private Limited.
You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for the purposes contemplated by these Terms. No other rights are granted.
If you believe any content on the Platform infringes your intellectual property rights, please notify the Grievance Officer in writing with full particulars of the infringement and Coolvolt will act in accordance with Applicable Law.

12.Indemnity and limitation of liability

12.1User Indemnity

You agree to indemnify, defend, and hold harmless Coolvolt Solutions Private Limited, its directors, officers, employees, agents, and affiliates from and against any and all claims, damages, penalties, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from:

Your use of or access to the Platform in violation of these Terms.
Your violation of any Applicable Law or the rights of any third party.
Any User Content uploaded or transmitted by you that causes harm or liability to Coolvolt or third parties.
Any dispute between you and a Service Professional or another User arising from or related to a Booking.

12.2Limitation of Liability

To the maximum extent permitted by Applicable Law, Coolvolt's aggregate liability to any User for any claim arising from the use of the Platform shall not exceed the total amount paid by the User to Coolvolt in the three (3) months immediately preceding the event giving rise to the claim.
Coolvolt shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising from the use of or inability to use the Platform.
Coolvolt's liability as an intermediary is governed by Section 79 of the Information Technology Act, 2000 and is conditional upon compliance with applicable due diligence requirements. Coolvolt shall not be held liable for third-party content or actions where safe harbour conditions are satisfied, provided the intermediary acts as a neutral facilitator and complies with applicable due diligence and notice-and-takedown obligations.
Nothing in these Terms excludes liability for death or personal injury caused by Coolvolt's negligence, or for fraud, or for any matter where exclusion of liability is not permitted by law, including under the Consumer Protection Act, 2019.

13.Grievance redressal

13.1Grievance Officer

In compliance with the Information Technology Act, 2000, the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023, Coolvolt has designated a Grievance Officer whose details are as follows:

Grievance Officer: Coolvolt Solutions
Designation: Grievance Officer, Coolvolt Solutions Private Limited
Address: C/O Fakrujama khan, Vill - Dewaitha, Dewaitha, Ghazipur, Zamania,Uttar Pradesh, India, 232326
Email: cvsgrievanceofficer@gmail.com
Availability: Monday to Saturday, 10:00 AM to 6:00 PM IST (excluding public holidays)

13.2Grievance Process

Any User may submit a grievance or complaint to the Grievance Officer by email or in writing.
The Grievance Officer shall acknowledge receipt of the complaint within forty-eight (48) hours and shall endeavour to resolve the complaint within thirty (30) days of receipt.
Consumer disputes may also be referred to the appropriate Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019.
Data protection grievances may be escalated to the Data Protection Board of India in accordance with the DPDP Act, 2023.

14.Dispute resolution

14.1Amicable Resolution

In the event of any dispute, controversy, or claim arising out of or in connection with these Terms or the use of the Platform ("Dispute"), the parties shall first attempt to resolve the Dispute through good-faith negotiations.
A party seeking to initiate resolution must provide written notice to the other party, specifying the nature and particulars of the Dispute. The parties shall attempt to resolve the Dispute within thirty (30) days of such notice.

14.2Arbitration

If the Dispute is not resolved amicably within thirty (30) days (or such extended period as mutually agreed), the Dispute shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, and any amendments thereto.
The arbitral tribunal shall consist of a sole arbitrator mutually appointed by the parties. If the parties fail to agree on an arbitrator within thirty (30) days of the failure of amicable resolution, the arbitrator shall be appointed by the competent court or the designated arbitral institution in accordance with the Act.
The seat and venue of arbitration shall be Prayagraj, Uttar Pradesh, India.
The arbitration proceedings shall be conducted in the English language.
The arbitral award shall be final and binding upon the parties.
Nothing in this clause shall prevent either party from seeking interim or injunctive relief from a competent court pending the constitution of the arbitral tribunal.

14.3Jurisdiction

Subject to the arbitration clause above, the courts at Allahabad High Court, Uttar Pradesh shall have exclusive jurisdiction over any application, petition for interim relief, appeal, or other court proceeding arising out of or in relation to these Terms or the use of the Platform.

14.4Consumer Disputes

These Terms do not limit or exclude the rights of Customers to approach Consumer Disputes Redressal Commissions constituted under the Consumer Protection Act, 2019 for disputes arising from deficiency in service or unfair trade practices.

15.Modifications to terms

Coolvolt reserves the right to update, modify, or replace these Terms at any time, with or without prior notice. Updated Terms will be published on the Platform with the revised "Last Updated" date.
Your continued use of the Platform after the publication of updated Terms constitutes your acceptance of the modified Terms.
If you do not agree to the updated Terms, you must discontinue use of the Platform and may close your account.
For material changes to the Terms, Coolvolt will endeavour to provide notice through the Platform or by email to your registered email address.

16.Disclaimers

The Platform is provided on an "as is" and "as available" basis without warranties of any kind, express or implied, to the extent permitted by Applicable Law.
Coolvolt does not warrant that the Platform will be uninterrupted, error-free, secure or free from viruses or other harmful components.
Coolvolt does not make any representation or warranty regarding the quality, suitability, safety, or competence of Service Professionals listed on the Platform.
Any reliance on information or services available on the Platform is at your sole risk.

17.Force majeure

Coolvolt shall not be liable for any failure or delay in performance of its obligations under these Terms arising from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemic, civil unrest, government orders, internet outages, or power failures. Coolvolt shall notify Users of any such event as soon as reasonably practicable.

18.Severability and waiver

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.
Coolvolt's failure to enforce any provision of these Terms shall not constitute a waiver of its right to enforce that or any other provision at a later time.

19.Governing law

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts at Allahabad High Court, Uttar Pradesh, India, subject to the arbitration clause in Clause 14.

20.Contact

For all queries, legal notices or communications:

Coolvolt Solutions Private Limited, C/O Fakrujama khan, Vill - Dewaitha, Dewaitha, Ghazipur, Zamania,Uttar Pradesh, India, 232326

Email: coolvolt.legal@gmail.com Website: www.Coolvoltsolutions.com